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SNOCKS Reviews & Criticism.

Here's what our customers say about us.

SNOCKS Reviews & Criticism.

Here's what our customers say about us.

Experiences with SNOCKS on other platforms.

+18,000

5-star reviews from satisfied customers.

+39,000

Happy Google Customer

+23,500

5-star reviews on
Trusted Shops

+224,000 Followers

and with that enthusiastic fans

Questions & Feedback on Products & Quality at SNOCKS.

Is the SNOCKS Anti-Hole Guarantee real?

Yes, at SNOCKS the anti-hole guarantee is real! If you notice a hole in your products within 12 months of purchase, we will send you a free replacement! See also our guarantee statement and page on the anti-hole guarantee at SNOCKS.

What experiences are there with the anti-hole guarantee at SNOCKS?

We are uncompromising with our anti-hole guarantee. If you ever get a hole, you can report it directly through this form.

Are there independent tests of SNOCKS boxers and socks?

Of course! The renowned magazine Business Insider even named our boxer shorts as "The most popular underwear on Amazon." You can find the review here.

Do SNOCKS boxershorts & socks even fit?

A pair of underwear can be great, but if it doesn't fit, you won't be happy. We work on the perfect fit of our products to ensure your satisfaction. If you find that your SNOCKS products are too small or too large, check our shop. We provide information on how each item fits when choosing sizes. A size guide and a chart also help you select the right size. 

Do SNOCKS products have poor quality?

No, because in our production we rely on more sustainable materials and high-quality craftsmanship. It is important to us that you get the best product. If that ever doesn't work out, you can easily reach our support and we will find a solution. 

Try our products with a 100-day return policy!

Questions/criticism about delivery and customer service at SNOCKS.

What warranty and complaint options does SNOCKS offer?

Basics worn underneath have a problem: they have to endure a lot and therefore wear out quickly. We work with high-quality materials and focus on quality craftsmanship, but even our products can develop holes or damage. We take this very seriously. If you notice that one of your products has a hole, you can rely on our Anti-Hole Guarantee. Up to twelve months after purchase, we will easily and quickly replace your basics with holes. Our comprehensive product warranty also applies to items where you notice a manufacturing defect right away. No matter what is wrong with your item, contact our service team. Whether boxers, thongs, or socks – we will find a solution and provide a replacement for you. 

How does the exchange and return process work at SNOCKS?

Your satisfaction is very important to us. Not happy with our products? Then give us another chance. Because if for any reason you are not satisfied with our products, we make returns and exchanges very easy. You can send back a SNOCKS product and rely on fast service that makes it as convenient as possible for you. 

How good is the customer service at SNOCKS?

At SNOCKS, we place great importance on outstanding customer service. Whether you need a code, want to cancel your order, or have questions about delivery times, we are here to help. You can reach us by phone, Facebook, email, WhatsApp, or through our chat. In our email and WhatsApp newsletters, we also keep you updated on offers and specials. If you wish to unsubscribe from our newsletter, this can be done with just a few clicks.

Where is my SNOCKS delivery?

Where is my package? A question you only need to ask yourself briefly. This is of course because we ship your order as quickly as possible, but also because we provide you with easy tracking. You can find out where your basics are right now via email or WhatsApp message. We work hard to deliver your orders as quickly and efficiently as possible. We strive to keep our shipping costs as low as possible and offer free shipping on higher order amounts.

Questions & Feedback on Sustainability & Social Issues at SNOCKS

Is SNOCKS sustainable?

Phew, a simple yes/no question that isn’t so easy to answer. Let’s put it this way: we do our best and make sure to make our SNOCKS everyday life increasingly sustainable.

Examples from our office in Mannheim

- Ecological: 100% green electricity, purchase of environmentally friendly office supplies

- Social: Health management (mental health, yoga), work & life balance (remote work, pets in the office), diversity (accessible workspaces, gender-neutral bathrooms) 

Unfortunately, we don't always succeed:

Summer trip 2022: Flight with the entire team to Mallorca*
*To offset the greenhouse gas emissions of 50.9t CO2 according to the Gold Standard, we invested in a climate protection project in India.

Where are SNOCKS socks and boxer shorts produced?

We source our products from China, Pakistan, and Turkey. All SNOCKS suppliers commit to adhering to environmental and social standards.

Questions & Feedback about the company SNOCKS GmbH

Are SNOCKS really good?

Fortunately, we no longer have to answer this question ourselves. Hundreds of thousands of satisfied customers confirm it: At SNOCKS, we do everything to offer you the best quality. We design and produce our products so carefully that you can benefit from comfort and durability.

What is special about SNOCKS?

Our products are characterized by the highest quality and uncompromising comfort. We use only premium materials and pay attention to every detail in the manufacturing process. At the same time, we focus on a clean and modern look. You should appreciate both style and coziness, because with our basics, you get both in a perfect pair.

Is SNOCKS a good brand?

Starting with an idea from two cousins, SNOCKS has now made a name for itself as an e-commerce company for basics. And there is a reason for that: the SNOCKS brand stands for high quality and excellent customer service. Our goal: to provide you with the best service and the best products. 

General Feedback and Criticism

We source our products from China, Pakistan, and Turkey. At SNOCKS, we highly value your feedback and criticism. Your suggestions are what help us improve as a brand. If you are looking for alternatives or have any criticism, please contact us. We want to know your concerns so that we and our service can get better. All SNOCKS suppliers commit to adhering to ecological and social standards.

Can I review SNOCKS myself?

Of course! You are welcome to rate us on all popular platforms such as Google, Trusted Shops, Trustpilot & Co.

Do you have any more questions? Here's how to reach us.

Chat immediately with our support team.

Write an email to our support team.