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100 Days Return Policy

Anti-Hole Guarantee

Free shipping from 49€

Free Returns

Anti-hole guarantee.

Replacement within 12 months.

Anti-hole guarantee.

Replacement within 6 months.

Developed for your everyday life.

We do our best when it comes to quality and craftsmanship. Even so, holes can sometimes appear. And that’s okay. That’s exactly what our 12-month “Anti-Hole Guarantee” is for.

Here's how it works:

1. Fill out the form.

Use the form to address your complaint. If you want to register a return, use our returns page.

2. Receive a new product.

As soon as we have reviewed your request, we will send you a new product free of charge if it is covered by the warranty!

Fill out the form now

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FAQ

More information about the complaint

Is your item defective or damaged?


We’re sorry to hear that. Please submit a claim by clicking below and completing the form. Please provide as much information as possible so that we can review your claim quickly.

 

Change or cancel an order

I received a damaged package

We’re sorry if a damaged package was delivered to you. 

You can submit your damage report here !

 

Are the ordered items undamaged?

If only the package was damaged and you would like to return something, you can simply use any packaging of your choice for the return shipment. To make a return, just go to this link and register your return with us easily. You will then receive your return label.

We ask for your understanding that we cannot replace damaged shipping materials.

 

Was an item damaged during shipping or is it missing?

Please contact us using one of the contact options. If you provide us with your order number, we can help you particularly quickly.

I received an item that I did not order

Were you delivered the wrong item instead of the item you ordered? Or did you receive an additional item that you did not order at all?

Please contact us using one of the contact options. Provide us with your order number and details of the wrong item. We will be happy to take care of it.

Warranty Statement

Do you still have questions? You can find all the details about filing a complaint in our warranty statement.