1. You fill out the return form, specify what you are returning, provide us with your email address, and so on. The more information you provide in the form, the faster and easier the return process will be for you and us.
2. We will then send you an email with the return label.
3. You send the goods back to us.
4. We process the return and refund the corresponding amount.

No, the return is free of charge.

You have a relaxed 100 days to return something. We definitely want to give you the opportunity to try our products first—you shouldn't have to buy a pig in a poke. Of course, it's also perfectly fine to order multiple sizes to try. To make that unnecessary, we've prepared a size guide for underwear and socks for you.

Is one of your products defective or has it developed a hole? Then a return is not necessarily required. You can easily request a replacement through our Anti-Hole Guarantee. Please note that the defective products must be kept for 8 days after requesting new items in case a return is required.

You will usually receive the refund via the payment method originally used. We generally initiate the refund within 1–2 business days, and depending on the payment method, the money will be available to you immediately or after a short time. Please note: You may receive your money before you have been able to return the products to us. Even then, you are still required to send them back.

Returns of SNOCKS products ordered through Amazon must also be processed there. You can use the online returns center, where you can, for example, print a shipping label directly. As long as the products are unused and undamaged, you have 30 days from receipt of the goods to do so. Once your Amazon return has been processed, you will receive a refund.

Snocks c/o GEODIS CL DE
Behringstraße 8
63110 Rodgau