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Anti-Leak Guarantee.

Replacement within 12 months.
Service

Returns & Anti-Hole Guarantee

Quickly find the right path for your request. You will stay on this page until we direct you to the appropriate solution or display the form directly.

FAQ

Details about the complaint

Is your item defective or damaged?


We are sorry about that. Please submit a complaint - click below and fill out the form. We ask for as complete information as possible so that we can review your complaint quickly.

Change or cancel order

I received a damaged package

We are sorry if you received a damaged package.

Here you can submit your damage report!

Are the ordered items intact?

If only the package was damaged and you want to return something, you can simply use any packaging of your choice for the return shipment. To return an item, just go to this link and easily register your return with us. Afterwards, you will receive your return label.

We ask for your understanding that we cannot replace damaged shipping materials.

Is an item damaged or missing due to shipping?

Please contact us through one of the contact options. If you provide us with your order number, we can assist you especially quickly.

I received an item that I did not order

Did you receive the wrong item instead of the one you ordered? Or did you get an extra item that you didn’t order?

Please contact us using one of the contact options. Provide us with your order number and the incorrect item. We will be happy to assist you.

Warranty Statement

Do you have any questions? In our Warranty Statement you will find all the details about complaints.