Scroll to content Scroll to footer
Alt image Alt image Alt image

Returns & Complaints.

No worries: very easy and quick.
Service

Returns & Anti-Hole Guarantee

Quickly find the right path for your request. You will stay on this page until we direct you to the appropriate solution or display the form directly.

FAQ

How does the return process work?

  1. You fill out the return form, specify what you are returning, provide your email address, and so on. The more information you provide in the form, the faster and easier the return process will be for both you and us.
  2. We will then send you an email with the return label.
  3. You take the packaged and labeled shipment to the nearest Packstation or DHL branch and receive a receipt for your return.
  4. We will be notified of your return and will refund the invoice amount as quickly as possible.

Do I have to pay shipping costs for a return?

No, the return is free of charge.

How long do I have to return something?

You have a relaxed 100 days to return something. Because we definitely want to give you the opportunity to test our products first – you shouldn’t buy a pig in a poke. Of course, it’s also okay if you order several sizes to try on. But to make that unnecessary, we have a size guide for underwear and socks for you.

My item is broken

Is one of your products defective or has it developed a hole? Then a return is not necessarily required. You can easily request a replacement with our Anti-Hole Guarantee. Please note that the defective products must be kept for 8 days after requesting new goods in case a return is necessary.

When and how will I receive my money back?

You usually receive the refund through the original payment method used. We typically process the refund within 1 - 2 business days, and depending on the payment method, the money will be with you immediately or shortly thereafter. Please note: It is possible that you receive the money before you have been able to send the products back to us. Even then, you are still obligated to return them.

Amazon Return

Returns of SNOCKS products ordered through Amazon must also be processed there. You can use the online return center, where you can, for example, print a shipping label directly. As long as the products are unused and undamaged, you have 30 days from receipt of the goods to do so. After processing your Amazon return, you will receive a refund.

Return address (at your own expense)

Snocks c/o GEODIS CL DE
Behringstraße 8
63110 Rodgau