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100 Days Return Policy

Anti-Hole Guarantee

Free shipping from 49€

Free Returns
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Returns & Complaints.

No worries: very easy and quick.

Returns &
Complaints.

No worries: very easy and quick.

We all know it.

Ordered the wrong thing or changed your mind later? No problem – we make returns really easy for you. Just fill out the form and send your products back with ease. If you find a hole in any of your products, it’s just as simple: just fill out the warranty form and get new SNOCKS products.

Fill out the form now

Once you have filled everything out, you will receive an email from us with your return label. Simply print it out, bring the return to the nearest shipping location, and your money will be back in your account within 10 days.

FAQ

How does the return process work?

  1. You fill out the return form, specify what you are returning, provide your email address, and so on. The more information you provide in the form, the faster and easier the return process will be for both you and us.
  2. We will then send you an email with the return label.
  3. You take the packaged and labeled shipment to the nearest Packstation or DHL branch and receive a receipt for your return.
  4. We will be notified of your return and will refund the invoice amount as quickly as possible.

Do I have to pay shipping costs for a return?

No, the return is free of charge.

How long do I have to return something?

You have a relaxed 100 days to return something. Because we definitely want to give you the opportunity to test our products first – you shouldn’t buy a pig in a poke. Of course, it’s also okay if you order several sizes to try on. But to make that unnecessary, we have a size guide for underwear and socks for you.

My item is broken

Is one of your products defective or has it developed a hole? Then a return is not necessarily required. You can easily request a replacement with our Anti-Hole Guarantee. Please note that the defective products must be kept for 8 days after requesting new goods in case a return is necessary.

When and how will I receive my money back?

You usually receive the refund through the original payment method used. We typically process the refund within 1 - 2 business days, and depending on the payment method, the money will be with you immediately or shortly thereafter. Please note: It is possible that you receive the money before you have been able to send the products back to us. Even then, you are still obligated to return them.

Amazon Return

Returns of SNOCKS products ordered through Amazon must also be processed there. You can use the online return center, where you can, for example, print a shipping label directly. As long as the products are unused and undamaged, you have 30 days from receipt of the goods to do so. After processing your Amazon return, you will receive a refund.

Return address (at your own expense)

Snocks c/o GEODIS CL DE
Behringstraße 8
63110 Rodgau